“SOI’s support has been an integral part of growing from just me to a team of 40…” -Emma
“SOI’s support has been an integral part of growing from just me to a team of 40 coaches, delivering in 20 countries in 11 languages.”
Let SOI’s expertly trained virtual receptionists handle everything from phone answering to appointment scheduling, so you can stay focused on what truly matters.
Would you like to know more about this service and how it could work for you? Join us for our weekly Q & A sessions either Tuesday at 11:30 am, Wednesday at 1:00 pm or Thursday at 3:00 pm until December 16th. It runs for just 20 minutes and Willie Su’a Latu will walk through the common questions about our service and address any of your own.
Our virtual receptionists at SOI deliver a professionally-trained live answering service that seamlessly integrates with your business, offering the personalised touch of a professional virtual receptionist that doesn’t sound like a call centre.
Whether you’re a small business, a sole trader, or an enterprise, we ensure our receptionists present a warm and professional image to your customers.
Always ready for your call, our virtual receptionists handle each interaction with care and professionalism, allowing you to stay focused on what matters most. Whether managing a few calls or a high volume, we ensure every conversation is smooth and seamless, reflecting the quality and
Committed to supporting your business every step of the way, our SOI virtual office services handle everything from phone answering to scheduling and appointment setting.
Operating Australia-wide, we offer seamless virtual receptionist services tailored to your needs, whether you’re based in Brisbane, Sydney, Melbourne, or Perth.
With availability throughout the entire workday, you can rest easy knowing these essential, yet time-consuming, tasks are always covered!
Don’t let your competition capture missed opportunities. Keep SOI’s team on your side and ensure every call is answered.
Be up and running within 24 hours. Stay effortlessly connected with your clients, without the stress.
Our trained receptionists deliver a friendly, professional service, ensuring your business always looks its best.
From reception to scheduling and beyond, we provide a full range of virtual office services to support your business.
Did you know that more than 80% of consumers would call your competitor instead of leaving a voicemail? Avoid missing out. By using SOI’s virtual receptionists, you can get important benefits that will help your business.
It’s difficult to find and keep employees, and training them takes time away from expanding your company. By entrusting your calls to SOI’s virtual receptionists, you can remain focused and in control.
Initial impressions count. Even when you are unable to answer the phone, our virtual receptionists make sure that your calls are handled professionally and that your clients receive excellent service.
Choose SOI and save on payroll and equipment expenses. Our virtual receptionists provide an affordable alternative, letting you focus your resources where they really count.
Stay productive and focused by letting an SOI virtual receptionist manage your calls. We prioritise your messages, so you can concentrate on what you do best.
With over 24 years of experience, our in-house team is trained to serve specialist industries like Allied Health Virtual Receptionist, Accounting Virtual Receptionist, Real Estate Virtual Receptionist, Medical Virtual Receptionist, Law Virtual Receptionist and Engineering Virtual Receptionist. We have the expertise to meet the unique needs of your industry.
We provide tailored solutions that accommodate businesses of all sizes, from sole traders to enterprises. No matter your growth, our team is ready to support your call volume and business needs.
Your virtual receptionist in Melbourne answers your calls in your business name, handling each interaction according to your specific instructions. Whether it’s transferring and announcing the call, taking a message, or informing the caller when you’ll get back to them, the choice is yours.
Your customer calls your business using a number provided by us, or your existing number diverted to us.
Our SOI Receptionist answers with your business name, ensuring a seamless experience, and follows your customised instructions.
Calls are transferred, announced, or a message is taken and sent via email, SMS, or updated into your CRM instantly—just as you prefer.
We Offer a Range of Virtual Business Solutions
Our virtual receptionist service is a practical, cost-effective, and hassle-free solution tailored to manage your leads and opportunities. We help bring in new business and create lasting relationships with your valued customers.
Our virtual receptionists specialise in appointment scheduling services, offering tailored solutions that are particularly beneficial for Allied Health and other health professionals.
We manage all your virtual bookings, reservations, and message-taking, prioritising them so you can address urgent matters promptly and maintain strong relationships with your clients.
Don’t just take our word, hear what our valued customers are saying about our services.
“SOI’s support has been an integral part of growing from just me to a team of 40…” -Emma
“SOI’s support has been an integral part of growing from just me to a team of 40 coaches, delivering in 20 countries in 11 languages.”
“This service definitely makes money for my business…” – Rebecca
“I don’t miss calls and can offer an extra level of quality to my client’s experience. All staff that I have interacted with have also been highly professional and represent my business well.
“…the list of dedicated service professionals seem endless, I highly recommend SOI for your business support needs.”
“SOI’s support has been an integral part of growing from just me to a team of 40 coaches, delivering in 20 countries in 11 languages.”
“I don’t miss calls and can offer an extra level of quality to my client’s experience. All staff that I have interacted with have also been highly professional and represent my business well.
“…the list of dedicated service professionals seem endless, I highly recommend SOI for your business support needs.”
Our SOI Phone Answering Service is managed by experienced operators who specialise in various industries. Trained in-house to understand the unique nuances of each profession, our team is committed to seamlessly integrating with your business.
We’ll work with your existing software and processes, ensuring smooth operation within your company. Plus, you’ll benefit from comprehensive onboarding and ongoing support from a dedicated customer service manager.
“SOI has made my life so much easier…My patients are happy, I am happy and get immediate notification about the calls and outcomes. As my business grows I will further engage SOI as they offer such a diverse range of assistance. Best decision of 2021!”
Jessie
The Movement-Workshop- Physiotherapy
“I am now able to concentrate on my business and continue client visits which we were unable to do before SOI started answering our calls.
Love your service. This is fantastic!”
Phillip Efthimiou
PWK Group
“Thank you SOI, if there was anything good that came out of Covid and the extended Melbourne lockdowns, it was SOI, thank you Grishma, Willie, and the amazing receptionists, you are incredible professionals…”
Top Docs
“Enlisting the help of SOI has been the best thing I’ve done for my business. The team is extremely efficient and always polite. It’s an absolute pleasure working with them. I know the tasks will be attended to which gives me huge peace of mind. I highly recommend this company.”
Dr Shami
Usawa
“My patients have said they love speaking with the SOI team, as they are professional, friendly and happy with every call.
Feels good to have a life and not worry about the calls anymore.”
Ettalong Podiatry
Your customer calls your business on a number provided by us, or your existing number diverted to us.
A virtual receptionist is a cost-effective, practical concierge service to manage your incoming calls. Our specialists will take attentive care of your leads and opportunities, helping to convert new business and create lasting relationships with valued customers.
From phone answering to scheduling appointments, SOI’s professionally trained virtual receptionists can do it all so you can focus on what’s important. With over 22 years of experience, our in-house team is professionally trained in industries such as Allied Health, Accounting, Real Estate, Medical, Law, and Engineering to name a few. Your virtual receptionist will handle the quick exchanges, lengthy conversations, basic tasks, and queries. Gone are the days when you need to be at the end of a phone, a virtual receptionist takes the stress out of day-to-day phone management. SOI’s virtual receptionists and suite of virtual services will help take care of calls, bookings, messages and call transfer screening; allowing you to focus on your business with peace of mind. All calls are managed according to your business’ script and tone, then and updated into your CRM platform instantly! Virtual receptionists can also help nurture leads and opportunities, providing information about your services.
A virtual receptionist is a cost-effective solution manage your incoming calls and customer satisfaction and create lasting relationships with an enhanced call experience. Avoid taking time away from your business to answer calls or chasing people back at the end of a long day. Your virtual receptionist team will already handle your calls promptly and professionally, allowing you to focus on the tasks at hand.
80% of customers won’t leave a voicemail and will call your next competitor if you can’t answer the phone. Leveraging a virtual receptionist ensures you won’t miss a single opportunity or call when you are away, out of service or unavailable.
A virtual receptionist carries out all the duties of a traditional receptionist and have specialist, expertly trained industry knowledge in specific sectors such as technology, financial services, law or health care.
A virtual receptionists role includes (but is not restricted to) the following roles. duties:
The main difference between a virtual receptionist and a traditional receptionist is that a virtual receptionist gives you flexibility and is catered to your business needs and offers a tailored full customised solution for your unique business requirement, journey, and business growth. A virtual receptionist can be used and altered to your requirement unlike a traditional receptionist, including full time during business hours, casually when you are unavailable or to cover maternity leave, leave or staff shortages.
The flexibility of a virtual receptionist regarding flexible hours to suit your business requirement and situations can help your budget considerably cutting down on full-time pay of a traditional receptionist. A virtual receptionist is also a great option compared to a traditional receptionist for online business with no physical premises.
SOI provides specialised virtual services and fully managed flexible office solutions. With over 24 years of experience, working to help support many businesses through their growth journey. We have seen so many of our clients grow and develop their business in many ways, it is exciting to know that we and the professional front office team have helped provide a foundation of support to grow their business upon.
© 2022 | SOI Virtual Services & Serviced Offices | All Rights Reserved