by Michelle | Jan 29, 2013 | Building Leverage, Business Start-up, Customer Experience, Do what you're great at, Small Business Planning, Women Business Owners
Research says you only have 7 seconds to make an impression. Yes, 7 seconds. And let’s face it, by the time you’ve started speaking you’ve probably already used, maybe even wasted, a couple, if not all of those precious seconds. This Blog Features: What matters in the...
by Buck Samrai | Jan 22, 2013 | Outsourced Admin, Outsourcing
Happy New Year! Welcome back. Hopefully, you’ve returned to the office refreshed and ready to get stuck in to building the business of your dreams. But what do you do if your body’s returned to the office and your head still feels like it’s on holidays? Here are 5...
by Michelle | Jan 15, 2013 | Business Start-up, Customer Experience, Outsourcing, Small Business Planning, Women Business Owners
One of the biggest things that you’ll have to face as a business owner is a seemingly endless array of distractions – on a daily basis. Distractions from new product/services decisions, new opportunities, deadlines, suppliers, clients, business partners, the family,...
by Buck Samrai | Dec 18, 2012 | Business Start-up, Life Balance, Small Business Planning
If you’re anything like me, you’ve probably got a million things on at the moment. You’re probably preparing for 2013, going to all those festive season social and business events whilst trying to tidy up 2012 – all of which make you even busier than...
by Michelle | Dec 11, 2012 | Business Owners, Business Start-up, Business Success, Entrepreneurs, Small Business Planning, Women Business Owners
Being able to create new business opportunities is the absolute lifeblood of any business and the business owner. These days so many people rely on technology (email and websites) to do the majority of the work. And frankly who likes calling prospects anyway. But...
by Buck Samrai | Dec 4, 2012 | Business Start-up, Small Business Planning, Women Business Owners
Last week, I read with interest a three part piece in SmartCompany on the 7 stages of business. It got me thinking about how and where we’re heading in our businesses. So many of us got into business to ‘escape’ the 9-5 grind only to find ourselves working 7-10 often...
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter...
by Buck Samrai | Nov 20, 2012 | Business Start-up, Small Business Planning, Women Business Owners
In the lives of pretty much all business owners at some point, there are days when you just don’t feel like it. Depending on who you are and the business you’re in, that day might be BAS day, new business calls day, preparing for a presentation, writing a...
by Michelle | Nov 15, 2012 | Customer Experience, Do what you're great at, Great Service, Outsourced Admin
Customer service is king…and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following...
by Buck Samrai | Nov 6, 2012 | Business Start-up, Customer Experience, Freeing up time, Great Service, Small Business Planning, Women Business Owners
You have the latest iPhone, Android, HTC (insert whatever brand you carry). You love it. It can do so many things. You can check email, play games, connect on social media, read the paper, take photos – all from wherever you find yourself. When you think about it, all...
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