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What is Call Forwarding?
Call forwarding is a feature of telecommunication devices, like a mobile or landline that allows you to re-direct or directly forward an incoming call to another number. Imagine you’re in a meeting or out of reach or even juggling multiple calls at work, while trying...
How To Keep a Conversation Going: 7 Tips & Tricks
Have you ever found yourself in the middle of a phone call, only to realise you've run out of things to say? It's a common problem that can leave you feeling awkward and unsure. Whether you're trying to keep a conversation going with a client or a colleague, it can...
The Best Telephone Etiquette Tips
Did you know that poor phone etiquette can significantly impact professional relationships and business success? In 2024 a global survey revealed that 76% of respondents found answering or ending a call without a proper greeting or goodbye to be impolite. This...
How to Handle Angry Customers Over The Phone
Dealing with angry customers is an inevitable part of any business, especially in the virtual receptionist industry. It can be challenging and an emotionally draining experience for customer service representatives and frontline team, but it is crucial for maintaining...
In-House vs Virtual Receptionist: Which is Right for Your Business?
What Does a Virtual Receptionist Do? Virtual receptionists are real people who manage and triage phone calls, messages, emails, and more. They can transfer calls to staff members, capture FAQs, and provide tailored responses based on individual scripts and requests....
How to Leave a Professional Voicemail Message
In today's digital world, where we're all about instant connections, the good old voicemail still plays a vital role in professional settings. It's that friendly bridge that connects us when we can't chat directly, allowing for a personal touch in our messages....
How To Make Your Voice Sound Better
Introduction Your voice is a noteworthy aspect that leaves a lasting impact when you communicate. It may be loud or soft, emotional or flat, yet it is a vital instrument of your body. It has the power to bring context and meaning from daily conversations to...
How to end a phone call without being awkward
We all dread it. We all know it’s coming. We all wonder how to tackle it. The end of a conversation. As humans, we are hard-wired to feel a little awkward sometimes. We all have our days. When ‘common sense’ overtakes us and we are left wondering - how do I end this...
How to Answer Your Call Like a Professional
It's no secret that not everyone is comfortable answering phone calls or has great telephone skills. However, as a business owner, it's crucial to ensure that you're making a positive first impression on every call. This is where phone etiquette comes into play - it's...
What Is A Virtual Receptionist? Everything About Virtual Reception
How many unanswered calls have you had today whilst working? How many of these potential clients have moved on to competitors due to a missed call? Chances are quite a few, and you may not even notice. In fact, 80% of customers won’t leave a voicemail and will call...
Top 3 Virtual office Services to Grow your Business
Virtual Offices What is virtual offices? A Virtual Office functions like a commercial property, except with the convenience of a non-physical format. There are communication and administrative services available, including meeting rooms, receptionists to greet your...
How Flexible Workspace Can Improve Productivity?
In today’s competitive business world, the goal of improving productivity has become more vital than ever. Building trust with employees and understanding how to improve their performance is crucial for making your business a success. One of the factors that impact...
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