by Michelle | Aug 9, 2019 | Customer Experience
Should you automate your customer point of contact? The other day I was talking to a client, and she runs a reflexology clinic. Her customers love her. She told me a marketing ‘guru’ had suggested she remove her phone number and just add an automated booking app onto...
by Buck Samrai | Aug 9, 2019 | Customer Experience, Do what you're great at, Entrepreneurs
Getting past social media overwhelm Social media’s delivery of a daily highlight reel of your competitors’ wins makes it easy to think you’re falling behind. And then there are the stories of the unicorn founders who went against convention, dropped out of university,...
by Michelle | Aug 9, 2019 | Do what you're great at, Flexibility, Freeing up time, Life Balance, Outsourced Admin
Yes, it’s the season to be jolly and most of us are flat out with Christmas shopping, finalizing holidays, hosting/attending parties – personal and professional. Oh and then there’s the crazy business ‘miracles’ that need to be performed before the world...
by Buck Samrai | Aug 8, 2019 | Do what you're great at, Freeing up time, Life Balance
Balance, schmalance: Why Swedish Lagom is better for your business Now you’re probably thinking what the heck is Lagom? Lagom is a Swedish word meaning ‘just the right amount’ (aka enough, sufficient, adequate). In other words, rather than ‘balance’ which is almost...
by Michelle | Aug 7, 2019 | Coworking, Customer Experience, Uncategorised
Private Offices with open plans come out on top You may have read my previous post about the failure of open offices. This was based on a Harvard study, which found that the key ingredient to the whole scheme was unwarranted. Open-plan offices do not increase...
by Buck Samrai | Aug 6, 2019 | Business growth, Business Success, Flexibility, Small Business Planning
As an SME owner, the idea of flexibility can be both enticing, in that it looks great from the outside, and terrifying at the same time. I mean, if you try something new and it doesn’t work, often there’s no walking away without taking a serious hit to your...
by Michelle | Aug 4, 2019 | Outsourced Admin, Outsourcing
Growth equals success, right? Um, no. Pretty much when you read the business press, everyone appears to be striving for growth. Massive growth, exponential growth, year on year double-digit growth. All with the idea that they’ll ‘flip’ their company after an...
by Buck Samrai | Aug 4, 2019 | Business growth, Business Owners, Do what you're great at, Outsourcing
How to succeed as a business owner – 5 tips Don’t you just wish success was as easy as hanging a shingle and declaring yourself a small business owner? Granted that moment when your website’s up with cards in your wallet is pretty great. But that’s just the warm-up to...
by Michelle | Aug 3, 2019 | Business Owners, Freeing up time, Small Business Planning
Recently released research from British bank, Barclays, looked at rising global productivity. On the surface of it, the introduction of technology over the last 150-ish years, since the invention of the lightbulb has brought on some very significant gains. We’re now...
by Buck Samrai | Aug 2, 2019 | Coworking, Uncategorised
A benchmark for business flexibility What do you get when you cross a five-star serviced office environment with an on-trend co-working space? The answer includes all the benefits of working in a five-star office with five-star hospitality and service. There’s the...
