by Buck Samrai | Oct 29, 2024 | Uncategorised
Call forwarding is a feature of telecommunication devices, like a mobile or landline that allows you to re-direct or directly forward an incoming call to another number. Imagine you’re in a meeting or out of reach or even juggling multiple calls at work, while trying...
by Michelle | Sep 25, 2024 | Uncategorised
Have you ever found yourself in the middle of a phone call, only to realise you’ve run out of things to say? It’s a common problem that can leave you feeling awkward and unsure. Whether you’re trying to keep a conversation going with a client or a...
by Michelle | Aug 19, 2024 | Blog
Did you know that poor phone etiquette can significantly impact professional relationships and business success? In 2024 a global survey revealed that 76% of respondents found answering or ending a call without a proper greeting or goodbye to be impolite. This...
by Michelle | May 13, 2024 | Blog, Phone Answering
Dealing with angry customers is an inevitable part of any business, especially in the virtual receptionist industry. It can be challenging and an emotionally draining experience for customer service representatives and frontline team, but it is crucial for maintaining...
by Michelle | May 2, 2024 | Blog, Virtual Receptionist
What Does a Virtual Receptionist Do? Virtual receptionists are real people who manage and triage phone calls, messages, emails, and more. They can transfer calls to staff members, capture FAQs, and provide tailored responses based on individual scripts and requests....
by Michelle | Mar 25, 2024 | Phone Answering
In today’s digital world, where we’re all about instant connections, the good old voicemail still plays a vital role in professional settings. It’s that friendly bridge that connects us when we can’t chat directly, allowing for a personal touch...
by Buck Samrai | Jan 29, 2024 | Project Space
Curious about whether hot desking is the right fit for you? In this article, we explore what hot desking entails, delve into the reasons behind its rising popularity, discuss the pros and cons and highlight what type of companies suit this workplace environment and...
by Michelle | Sep 4, 2023 | Phone Answering
Introduction Your voice is a noteworthy aspect that leaves a lasting impact when you communicate. It may be loud or soft, emotional or flat, yet it is a vital instrument of your body. It has the power to bring context and meaning from daily conversations to...
by Buck Samrai | May 17, 2023 | Phone Answering
We all dread it. We all know it’s coming. We all wonder how to tackle it. The end of a conversation. As humans, we are hard-wired to feel a little awkward sometimes. We all have our days. When ‘common sense’ overtakes us and we are left wondering – how do I end...
by Michelle | May 12, 2023 | Phone Answering
It’s no secret that not everyone is comfortable answering phone calls or has great telephone skills. However, as a business owner, it’s crucial to ensure that you’re making a positive first impression on every call. This is where phone etiquette...
