Have you ever found yourself in the middle of a phone call, only to realise you’ve run out of things to say? It’s a common problem that can leave you feeling awkward and unsure.
Whether you’re trying to keep a conversation going with a client or a colleague, it can be challenging to maintain a smooth flow of dialogue.
The good news is, there are proven techniques for how to keep conversations going. The ability to maintain engaging conversations can be the difference between closing a deal and losing a potential client.
At SOI Virtual Reception, we use helpful strategies to make sure calls are handled with the professionalism and care your business deserves.
Let’s explore effective ways to keep a conversation going, plus a bonus tip on how to hold a good conversation overall.
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What Do I Say to Keep a Conversation Going?
One of the most effective ways to keep a conversation flowing is to find common ground and shift the conversation accordingly.
Start with small talk and look for shared interests or experiences.
For example, you might say, “I noticed you mentioned you’re in the tech industry. What are your thoughts on the latest AI developments?”
Quick tip: To keep a conversation going, listen actively and pick up on cues from the other person’s interests.
Transition from small talk to deeper topics by asking questions that connect to shared experiences or current events, this helps steer the conversation naturally.
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Use Open-Ended Questions
Asking open-ended questions is a brilliant way to keep the conversation going.
These are questions that can’t be answered with a simple “yes” or “no”.
Instead of asking, “Did you have a good weekend?”, try “What was the highlight of your weekend?”
Quick tip: When using open-ended questions, focus on topics that invite the other person to share experiences or opinions. This not only keeps the conversation going but also makes it more engaging and insightful.
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How to Continue a Dry Conversation?
The key to avoiding dry conversations is to steer clear of dry answers. If someone asks you how your day is going, don’t just say “Fine”.
Instead, share a brief anecdote or something interesting that happened.
For example, “It’s been productive, actually. I just finished a meeting where we discussed some exciting new projects for the quarter.”
Quick tip: To avoid dry conversations, offer more than a one-word response. Share a small detail or story, it gives the other person something to build on and helps keep the conversation lively.
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How to Spark Up a Conversation?
To spark up a conversation, show genuine interest in the other person. Ask about their work, their industry, or their opinions on relevant topics.
People generally enjoy talking about their expertise, so give them the opportunity to do so.
You might say, “I understand you’ve been in this industry for a while. What major changes have you seen over the years?”
Quick tip: Spark up a conversation by showing genuine curiosity. Ask thoughtful questions that invite the other person to share their experiences or expertise, this not only keeps things interesting but also builds rapport.
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Use Positive Reinforcement and Compliments
Positive reinforcement and genuine compliments can go a long way in keeping a conversation going.
When someone shares something with you, respond positively.
For example, if they tell you about a recent business achievement, you could say, “That’s impressive! Your team must be really proud of that accomplishment.”
This encourages them to share more and keeps the conversation flowing.
Quick tip: Use positive reinforcement to keep the conversation engaging. A well-placed compliment or acknowledgment of someone’s achievement encourages them to open up and continue sharing, making the conversation more dynamic and enjoyable.
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Practice Active Listening
Active listening skill is crucial for maintaining a good conversation, especially over the phone where you can’t rely on visual cues.
This means truly paying attention to what the other person is saying, rather than just waiting for your turn to speak.
Show that you’re listening by using verbal cues like “I see,” “That’s interesting,” or by paraphrasing what they’ve said to confirm your understanding.
Quick tip: Go beyond verbal cues when practicing active listening. Ask follow-up questions based on what the other person has said to show genuine interest and deepen the conversation.
This not only keeps the conversation going but also builds a stronger connection by showing that you’re truly invested in the dialogue.
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Give a Solution to a Problem
Offering solutions can be valuable, but timing is key. Studies show that 79% of people prefer companies that show genuine care and empathy before offering a solution.
So, when someone shares a problem, empathise first, then gently suggest ideas like, “That sounds tough. One approach I’ve seen work is…”
This makes your solution feel more thoughtful and considerate.
Quick tip: When offering a solution, ask if they’re open to suggestions first. This shows respect for their perspective and makes them more likely to engage with your advice.
How to Hold a Good Phone Conversation
To hold a good phone conversation, remember these key points:
- Be yourself and stay authentic
- Use a warm and friendly tone of voice
- Prepare some topics beforehand
- Stay positive and avoid complaining
- Use storytelling to make your points more engaging
- Pay attention to the caller’s tone and pace
- Know when to end the conversation gracefully
Choose Soi Virtual Reception
Keeping a phone conversation engaging doesn’t have to be challenging. By applying these tips, you’ll handle any conversation with confidence and ease.
At SOI Virtual Reception, we use these very strategies to ensure smooth, professional interactions with your clients, leaving them with a positive experience every time.
If you’re looking to elevate your customer service, our virtual receptionists are ready to assist. Contact us today at SOI Virtual Reception and let us handle your calls with the same care you would.